Shipping policy

Below you will find the average delivery times for all our packages:

  • Once an order is placed, we take 1–3 working days to process it. During weekdays, processing usually takes just one working day, but if you place your order on a Friday evening or over the weekend, it may take a little longer.
  • Once your order has been processed, it will be dispatched, and delivery typically takes 8–12 working days on average.

We strive to make the ordering and delivery process as seamless as possible for our customers. However, if you have any questions or concerns, please don’t hesitate to reach out to our customer service team. Below is a step-by-step explanation of how your order will be processed and delivered.

Placing an order
Ordering at Olivia Vancouver is simple. First, go to the product page and add your chosen item to your shopping cart by clicking the black “Add to Cart” button.

Make sure you have selected the correct product variant. Once everything is correct, click on “Proceed to Checkout”. On the next page, enter your shipping details carefully and verify that all information is accurate. Once completed, click “Continue to Shipping”.

On the Dispatch page, you can double-check your address information. Every order is shipped completely free of charge — it’s our way of saying thank you to our customers. You can then proceed by clicking “Proceed to Payment”.

At checkout, you can select from various payment options. At Olivia Vancouver, all payments are SSL-encrypted, so you can always rely on a secure payment environment.

Available payment methods:

  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • PayPal

After selecting your preferred payment method, click “Complete Order” and follow the instructions provided to finalize your purchase. If you encounter any issues, our customer service team is always available to help.

Shipping costs
Shipping is always free for every order. All products are delivered directly to your door at no extra charge. There is no minimum order required.

Shipping your order
Once you’ve found the perfect lamp or accessory on our site, we aim to get it to you as quickly as possible. Your order will be processed and shipped promptly.

To maintain fair pricing, we sometimes collect parcels in larger quantities and ship them together once a minimum quantity is reached. Thank you for understanding and helping us create a more sustainable world.

If you would like your order dispatched sooner, please contact us by email. Our service team will be happy to assist you and find the best solution.